Privacy Policy

Privacy Policies

Before & After Pro Cleaning respects your privacy and is committed to protecting your personal information.

When you contact us, request a quote, or schedule a cleaning service, we may collect your name, email address, phone number, service address, and other information necessary to provide our services.

We use this information to:

  • Schedule and manage appointments
  • Send appointment confirmations and reminders
  • Communicate about your cleaning service
  • Process payments
  • Respond to customer inquiries

SMS Messaging

By providing your mobile phone number and opting in, you agree to receive text messages from Before & After Pro Cleaning regarding your cleaning service.

These messages may include:

  • Appointment confirmations
  • Appointment reminders
  • Scheduling updates
  • Technician arrival notifications
  • Customer support messages

Message frequency varies.

Message and data rates may apply.

Reply STOP at any time to opt out.

Reply HELP for assistance.

Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have any questions, please contact us through our website at:

https://beforeandafterprocleaning.com


Terms & Conditions

SMS Terms & Conditions

By opting into SMS messages from Before & After Pro Cleaning, you agree to receive customer care text messages regarding your cleaning services.

These messages may include:

  • Appointment confirmations
  • Appointment reminders
  • Scheduling updates
  • Technician arrival notifications
  • Customer support

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe at any time.

Reply HELP for assistance.

Consent to receive text messages is not required as a condition of purchasing our services.

 

SAFETY POLICY

Reaching High Areas – Due to liability and safety reasons, our teams are not able to climb on ladders or reach high areas above 6 ft.

Moving Large Appliances or furniture – Due to liability reasons our cleaners are not able to move large appliances or furniture. We can however, clean around or underneath them. Clients can choose to move heavy appliances or furniture so that cleaners are able to get to the desired area.

Interior Window Cleaning – Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas. Window(s) should be accessible via 2-3 step ladder.

Bio-Hazards:

Before & After Pro Cleaning and it’s team do NOT clean up bodily fluids of ANY kind- human or animal. This includes but is not limited to : Vomit, diarrhea, urine, feces, blood, etc. This is not our job and is a biohazard.
If we happen to be cleaning and come across animal feces and you are home, we will kindly ask you to pick it up. If we are cleaning and you do not happen to be home, please understand that we cannot be responsible for said bodily fluids and will unfortunately have to leave stated bodily fluids where found and simply clean around it. Thank you for understanding that this poses a bio hazard for our employees and we cannot be responsible to clean such items.

Health Hazards :

Before & After Pro Cleaning takes the health, wellbeing and safety of our team very seriously. with that, we cannot clean homes with but not limited to the following : toxic mold, mice, bed bugs, lice, ticks, fleas, stomach virus, common flu, or any contagious diseases. If our team arrives at a cleaning job and any of these health hazards are present we reserve the right to leave the property without cleaning. If our team shows up to a clients home and any of the above situations have not been disclosed and a team member gets sick or contracts said bed bugs, lice, etc. we reserve the right to sue said client or charge a restitution fee of a minimum of $500.

Services we do not provide :

Before & After Cleaning Services does not wash, dry , iron or fold laundry. We strive for excellence in cleaning and want to use the time we are at your home wisely to do so. Thank you for respecting our time and recognizing that this takes a significant amount of time outside of cleaning. There are laundry services available, who’s sole purpose is to wash, dry and fold.

We do not provide window cleaning, we will clean the glass on the interior windows upon providing a move out or move in clean, however that is the full extent of our window washing services. No exterior window cleaning of any kind is provided.

We do NOT clean up bodily fluids of ANY kind- human or animal. This includes but is not limited to : Vomit, diarrhea, urine, feces, blood, etc. This is not our job and is a biohazard.
If we happen to be cleaning and come across animal feces and you are home, we will kindly ask you to pick it up. If we are cleaning and you do not happen to be home, please understand that we cannot be responsible for said bodily fluids and will unfortunately have to leave stated bodily fluids where found and simply clean around it. Thank you for understanding that this poses a bio hazard for our employees and we cannot be responsible to clean such items. Thank you for your understanding:)